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Frequently Asked Questions

How to order?
I am new to plastic card,can you tell me how my card is printed?
Is there a MOQ requirement?
How long will my orders arrived?

Do you do custom die cuts?
For some reason,I have to cancel my order,what will you do?
I am a reseller,what if need you to ship my cards to my customer direct, will you contact my customer in any case?
What methods of payment do you accept?
What can you do if I need my order faster?
Are your smart chip 100% original?

 

 

How to order?

 First, you need to contact one of our sales representitives (by email,skype,whatsapp,phone or online quotation form) to discuss order details. Our sales will answer all your questions and give price quotation within 24 hours. If you agree,a proof will be sent in time for your approval. After this, you complete payment and then we start production for your orders. Finally,after a period of production,our logistic staffs will arrange the shipment of your order and a tracking number will be given to you.

 

I am new to plastic card,can you tell me how my card is printed?

 Please see below craft flow and then you will know how a plastic card is made step by step.

 

Is there a MOQ requirement?

 Actually, there is no MOQ limit for most of our products,you can order any quantity, even 1pc is ok. However,it's strongly recommended to order at least 500 cards at a time. The more the cheaper.

 

How long will my orders arrived?

 Different product require different time for production. For card products, our standard production time is if quantity under 10,000pcs 7 days while 100,000pcs 12-15 days. For lanyard or Custom RFID tags including RFID wristbands, RFID keyfobs, inlay, it requires longer time about 10-20 days depends on quantity. As for the shipping, we offer door to door express service such as DHL, Fedex, UPS,TNT,Aramex. Normally 3-5 days you can receive your orders.

 

Do you do custom die cuts?

 Well,KeyTagSmart is well-renowned by our superb custom printing products. Here at KeyTagSmart, you can configure any shape, dimension,stock, any craft,as long as you imagine,we can make it happen.

 

For some reason,I have to cancel my order,what will you do?

 We are sorry to hear that but you can cancel the order as long as production is not started. If you have to revise the artwork after confirming the job,please contact us at the first time you make the decision of cancellation. 30% cancellation fee will be charged if we've opened film but still not start bulk printing for your order. However, if the order is already under production,your money won't be refund.


I am a reseller,what if need you to ship my cards to my customer direct, will you contact my customer in any case?

 You can feel rested with this. KeyTagSmart always protect our customer's personal information safely. We won't contact your client at any condition or in any case. In fact, our blind shipping service is right provided for people like you. for more details, please check page "Blind Shipment"
 

What methods of payment do you accept?

  Paypal,Bank Trasnfer and Western Union for your choice.

 

What can you do if I need my order faster?

 To be honest, our standard production time is shorter than other competitors.You can try our expedited production service if you really need your parcel in a hurry. We'll choose the fastest shipping method as well. And this rush service only cost 50 us dollars.

 

Are your smart chip 100% original?

 At KeyTagSmart, all smart chips or RFID transponders are 100% authentic which was imported from official company who produce the chips. All chips have 2 years warranty. You can feel rested.

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Address: 2009-1-3403,Vanke Golden City,Baishazhou,Hongshan District,Wuhan,Hubei 430065,China
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